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The WellStreet Difference

A management company specializing in urgent care
operations and health system integration.

Best-In-Class Patient Experience

WellStreet is an urgent care management company developed and refined since our inception with the goal of offering the best possible patient experience.

We specialize in operations and financial management for clinically integrated health systems.

WellStreet has demonstrated unique success integrating urgent care operations and revenue cycle within health system EMR’s and technology platforms.

We pride ourselves on excellent brand stewardship. All of our partners are strategic which means we truly want to enhance performance and experience.

Serving Our
Communities For
10
Years
Quality
Care For
3.5mil
Patients
A Growing
Network Of
59
Centers

Interested In Partnering With Us?

Our Expertise

Our goal is to deliver the highest quality, consistent urgent care experience in the U.S. on behalf of health system partners. The way we do this:

Consumer Experience Driven

Our top-decile performance lifts the overall health system patient satisfaction and experience, raising the system-wide measurement scale through both experience (brand customer satisfaction) and transaction (visit outcomes) research that is fully integrated across the health system. Because consumer on-demand sees a large number of visits by comparison to the rest of the health system, we help lift the overall brand image and experience.

Health System Integration

Ensuring patients are delighted with the brand and kept within the health system whenever possible through constant training, metrics review, coaching, culture development, and process design.

High-performance Epic Workflow

Hands-on user expert-designed Epic workflow to leverage the health system’s IT investments while streamlining key parts of patient intake, clinical workflow, and follow-up referral to deliver faster door-to-door times, less time on keyboards, and optimized revenue cycle outcomes.

Employer Services

Hospitals are often the largest employer in their region and have expansive occupational health requirements with most employees having one or more visits annually. Employer services is our sub-specialty to the health system to take out cost and improve service, as well as build community outreach where one in four employer-sent patients returns as a regular patient in the future.

Why Wellstreet?

Differentiated Expertise

  • Clinical Leadership – Deep Health System Integration Experience
  • Metric/Data Driven Operational Decision Process – Workflow, cycle times
  • Financial Discipline – Proven Profitability
  • Revenue Cycle – Best-in-Class Bad Debt/AR

Core Process Metrics

  • Cycle Times – Fully Segmented Through the UC Encounter
  • Real-Time Patient Satisfaction Measurement, Service Recovery and Reputation Management
  • Clinically Integrated Referral Management
  • Comprehensive Urgent Care Coding Education with Management to Benchmarks and Compliance

Technology Development

  • Re-configuration of Epic/Network EMR to Optimize Clinical Work Flow and Revenue Cycle
  • Integrated Monitoring Systems – Organization Feedback

WellStreet Logo

Health System Integration

  • True EMR Integration
  • Full Clinical Integration
  • Referral Management

Managerial Efficiency

  • Patient Satisfaction
  • Cycle Times
  • Revenue Cycle Management
  • Lean Cost Structure

Growth

  • De Novo and Acquisition Experience.
  • Equity Backing

Partnership Opportunities

WELLSTREET IS YOUR PARTNER OF CHOICE FOR GROWTH AND MANAGEMENT OF THE URGENT CARE SERVICE LINE

  • Opportunity to Develop Niche Service Offering in Rapidly Growing Space
  • Opportunity to Provide Significant Value To An Existing Health System
  • Proven / Demonstrable Health System Integration Success Story
  • Proven Model for Clinically Integrated Management
  • Proven Adaptability to Health System EMR’s
  • Proven Profitability in Integrated Model
  • Duplicable and Scalable
  • Flexible Operating Structures

Meet Our Leaders

Lisa Mikkelsen

Chief Executive Officer

Lisa Mikkelsen joined the company in March 2020 as the Chief Executive Officer. She is a seasoned healthcare executive with 14 years of multi-unit operations experience.

Prior to joining WellStreet, Lisa was the COO of Benevis Dental Practice Management Services, the leading Medicaid-focused children’s dental support organization. Lisa thrives in taking a solutions-based approach to leading teams through growth and change.

She is passionate about developing team members, building culture, and implementing systems and processes to effectively support growth.

Lee A. Resnick, M.D.

President & Chief Medical Officer

Lee A. Resnick, MD is Piedmont Urgent Care by WellStreet’s President & Chief Medical Officer.

Over the course of his 20 year career in urgent care, Dr. Resnick has led the national effort to bring academic rigor and clinical excellence to urgent care medicine.

He was a founding board member and past president of the Urgent Care Association (UCA), where he was honored with an Outstanding Achievement Award.

Dr Resnick is a committed patient advocate, innovator and thought leader, and is proud to serve the mission and vision of Piedmont Urgent Care by WellStreet.

Need To Talk?

Talk to Us

Ready to talk to us about a partnership?