Consumer Experience Driven
Our top-decile performance lifts the overall health system patient satisfaction and experience, raising the system-wide measurement scale through both experience (brand customer satisfaction) and transaction (visit outcomes) research that is fully integrated across the health system. Because consumer on-demand sees a large number of visits by comparison to the rest of the health system, we help lift the overall brand image and experience.
Health System Integration
Ensuring patients are delighted with the brand and kept within the health system whenever possible through constant training, metrics review, coaching, culture development, and process design.
High-performance Epic Workflow
Hands-on user expert-designed Epic workflow to leverage the health system’s IT investments while streamlining key parts of patient intake, clinical workflow, and follow-up referral to deliver faster door-to-door times, less time on keyboards, and optimized revenue cycle outcomes.
Hospitals are often the largest employer in their region and have expansive occupational health requirements with most employees having one or more visits annually. Employer services is our sub-specialty to the health system to take out cost and improve service, as well as build community outreach where one in four employer-sent patients returns as a regular patient in the future.