Georgia / Piedmont
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WellStreet is an urgent care management company developed and refined since our inception with the goal of offering the best possible patient experience.
We specialize in operations and financial management for clinically integrated health systems.
WellStreet has demonstrated unique success integrating urgent care operations and revenue cycle within health system EMR’s and technology platforms.
We pride ourselves on excellent brand stewardship. All of our partners are strategic which means we truly want to enhance performance and experience.
Our goal is to deliver the highest quality, consistent urgent care experience in the U.S. on behalf of health system partners. The way we do this:
Consumer Experience Driven
Our top-decile performance lifts the overall health system patient satisfaction and experience, raising the system-wide measurement scale through both experience (brand customer satisfaction) and transaction (visit outcomes) research that is fully integrated across the health system. Because consumer on-demand sees a large number of visits by comparison to the rest of the health system, we help lift the overall brand image and experience.
Health System Integration
Ensuring patients are delighted with the brand and kept within the health system whenever possible through constant training, metrics review, coaching, culture development, and process design.
High-performance Epic Workflow
Hands-on user expert-designed Epic workflow to leverage the health system’s IT investments while streamlining key parts of patient intake, clinical workflow, and follow-up referral to deliver faster door-to-door times, less time on keyboards, and optimized revenue cycle outcomes.
Employer Services
Hospitals are often the largest employer in their region and have expansive occupational health requirements with most employees having one or more visits annually. Employer services is our sub-specialty to the health system to take out cost and improve service, as well as build community outreach where one in four employer-sent patients returns as a regular patient in the future.
Lisa Mikkelsen joined the company in March 2020 as the Chief Executive Officer. She is a seasoned healthcare executive with 14 years of multi-unit operations experience.
Prior to joining WellStreet, Lisa was the COO of Benevis Dental Practice Management Services, the leading Medicaid-focused children’s dental support organization. Lisa thrives in taking a solutions-based approach to leading teams through growth and change.
She is passionate about developing team members, building culture, and implementing systems and processes to effectively support growth.
Lee A. Resnick, MD is Piedmont Urgent Care by WellStreet’s President & Chief Growth Officer.
Over the course of his 20 year career in urgent care, Dr. Resnick has led the national effort to bring academic rigor and clinical excellence to urgent care medicine.
He was a founding board member and past president of the Urgent Care Association (UCA), where he was honored with an Outstanding Achievement Award.
Dr Resnick is a committed patient advocate, innovator and thought leader, and is proud to serve the mission and vision of Piedmont Urgent Care by WellStreet.
